This tutorial assumes you are already logged into cPanel.

Scroll down.

Click on the EMAIL DELIVERY ROUTE icon.

This screen allows you to test any email address by TRACING the messages route from its server.

This tool is helpful if you’re having trouble sending an email to a specific address. This tool will help you identify what the problem might be.

Enter the email in question in the provided box and click SHOW ROUTE.

The next screen will show you the emails route.

From cPanel you’ll be able to look for problems and see if a problem lies within your server. You will also be able to see where the email address destination is located.

You now know how to check an email address by performing a trace in cPanel.

Tracing Email in cPanel