This tutorial assumes you have already logged into WHM.

Click the EMAIL link.

Next click the TROUBLESHOOTER link.

Enter an email address in the box provided.

This is where you can TEST any email address by tracing its root from this server.

For this tutorial, enter an email address that would be on your sever, then click SUBMIT.

The trace didn’t go very far because the email address would be located on the same server. It just s topped at the email address entered.

Go back to the MAIL TROUBLESHOOTER.

Enter an email address that you know isn’t on the server.

Click the SUBMIT button.

This time the trace will go to a different server. If there were errors in this trace, they would appear here.

Click the MAIL TROUBLESHOOTER link again.

This time, enter a bogus email address that you know will fail.

Click SUBMIT.

This time, an error message comes up indicating failure.

This is the end of the tutorial. You now know how to check an email address by performing a trace using the email troubleshooter tool in WHM.

USING MAIL TROUBLESHOOTER IN WHM