If you’ve acquired a web host who you think is great but the company has no customer service, you might want to think about the company again -and then go somewhere else.
What if your site goes down? What if you need a question answered? Can you rely on your webhosting company to take care of you?
If you can’t, you need a different company. If you’re just thinking about going with a particular company, you’ll need to decide whether you want to risk having bad customer service. You should check out the company very thoroughly first. Don’t take just anyone’s word for it.
You want to make sure that any company you consider using has satisfied clients. You might even want to talk to some of those clients. Testimonials on a website can say anything, so you should want to talk to the actual people behind those testimonials and see what kind of customer support they actual receive. Then you’ll know what to expect.